SHIPPING & RETURNS

thefantasticorns.com ships worldwide. Pre-made items will ship within 5 business days of payment. Custom items will ship within 7-14 days of payment.

We usually ship via registered airmail service unless noted otherwise. We ship to the address you’ve provided to your PayPal account – please double-check that it’s correct before you make your payment.

All orders shipped overseas are subject to the final destination country’s taxes and duties. These charges, based on the declared value of international orders, are not included in The Fantasticorns’s quoted shipping charge and are to be paid by the customer upon delivery. If the customer declines tax payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to Israel and in the instance that The Fantasticorns pay for the cost of return shipping out of pocket, then such cost incurred by The Fantasticorns may be deducted from any refund amount owed to the customer.

Please note that in some countries, when a package is forfeited at customs due to non-payment of taxes, tariffs, and duties, it will be seized and not returned to Perla Russo. In this case, the customer will not receive any refund.

SHIPPING RATES

> Registered airmail $11 worldwide
> Express DHL $29 worldwide (please contact me to make sure production time meet your needs)

> exceptions: Bahrain, Kuwait, Qatar, United Arab Emirates - by French post registered airmail 37$

Post within Israel usually takes about a week. The international post usually takes about 2 weeks, but can take up to 6 weeks.

RETURNS

The Fantasticorns are dedicated to creating a positive shopping experience for our customers. We want you to love your new jewels! If that is not the case, we offer hassle-free returns. We will accept unworn, undamaged, full-price items purchased on thefantasticorns.com within 14 days of delivery. For a full refund, merchandise must be returned in original unused condition.

When returning a package, you MUST remove all labels from the box and mark it "returned goods" (on a label provided by the post, or simply written on the box). If not thus marked, the package will likely be delayed by customs when incoming, and we may not be able to retrieve it and send you a refund.

Please note that shipping charges are non-refundable, and you must pay for the return shipping. Items must be returned in their original condition and in their original box, to protect them on their way.

After your item is received in-house and approved, a confirmation email will be sent to the email address associated with the original order (unless otherwise specified), and the refund in the original form of payment. Please allow 3-5 business days for the refund to post to your account. We do not accept returns on any custom styles or SALE items.

Return address:

Hila Binyamin

Shoham 16/26

Ashdod 7776112

Israel

SHIPPING A GIFT

If you would like me to ship jewelry to someone as a gift, please contact me in advance to be sure that I’ll flag your purchase and ship it to the correct address. I’ll also be happy to add a cute gift tag for you. Your receipt will be scanned and emailed to you, rather than included in the package.